Workflow Setup Examples

The following example shows the setup of a workflow from conception to completion.

The workflow in the example is a customer call ticket for a software company. When a customer has a problem a ticket is opened. A customer support technician will help the customer with the problem, possibly referring the problem to development for a solution. Eventually a solution is provided and the ticket waits for confirmation from the customer.

The designer of the workflow begins by flowcharting the decision making process of this workflow.